DELIVERY INFORMATION

Delivery Policy

Products are sent Monday to Thursday and they are sent via a next day delivery service with our courier partners. If orders are received by 1PM we aim them out on the same day they are received. If orders are received after 1PM they will be sent out on the next working day. For example an order received Monday at 11AM will be sent out Monday and you should receive it on Tuesday and and order received Monday at 3PM will be sent out Tuesday and you should receive it on Wednesday. Orders received on Friday, Saturday, and Sunday will be sent out on the following Monday and you should receive them on Tuesday.

Our packaging for chilled product is chilled using special reusable and recycled cooling packs. This means the products can last up to 48 hours out of the fridge, although we recommend refrigerating as soon as you can. Our Appetisers, Dips, Chutneys, and Jams do not actually require refrigeration if not open.
We currently only deliver to England and Wales addresses.
You will receive notifications about the delivery confirmation and a tracking code on the day of dispatch, both via email and on your phone. Therefore, you must leave a mobile telephone number and an email address for the recipient. Our deliveries do not require a signature, so the courier will need clear instructions on where to leave your Charcuterie Box if nobody is going to be in.
We are unable to offer any refunds if your Charcuterie Box does not arrive with you on time if you have failed to provide safe place instructions, a mobile telephone number and an email address for tracking updates and notifications.
If you should change your mind about your order once it has already been confirmed and dispatched, please accept said delivery and you must contact us at info@lincontro.co.uk or 01202985198 on the day of delivery to discuss the order further. Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund or redelivery.

    ORDERS AND CANCELLATIONS

Changes to your order

If you wish to change your order, please do so by contacting us at info@lincontro.co.uk; We’ll always do our best to make last-minute changes for you, but we can only guarantee changes that are requested not less than 48 hours before midday of the scheduled delivery day. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

Cancellation policy

To cancel your order, please let us know not less than 48 hours before midday of the scheduled delivery day and we'll be happy to provide a full refund. You can also cancel by contacting us at info@lincontro.co.uk. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

    RETURNS AND REFUNDS

Freshness

All our products are sent out in insulated packaging to ensure they remain fresh. If the food we deliver to you does not seem fresh, please contact our Customer Support team at info@lincontro.co.uk to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Damage

While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may happen in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Other Issues

If you should have any concerns with your meals, please contact our Customer Support team at info@lincontro.co.uk to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.

Non-Delivery

While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don't arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.

Returns

Due to the perishable nature of our Charcuterie Boxes, we are unable to accept returns. We offer our customers refunds or replacement delivery if our products are not delivered to an acceptable quality, as detailed above.

Product availability and substitution

Our ingredients are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.